Privacy Policy
PRIVACY POLICY
Last Updated: [Insert Date]
HELVIION WELLNESS PRIVATE LIMITED ("Company", "Delmarin", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, purchase products, interact with our services, or communicate with us.
By accessing or using Delmarin's website and services, you agree to the terms of this Privacy Policy.
1. COMPANY INFORMATION
Legal Name: HELVIION WELLNESS PRIVATE LIMITED
Registered Address:
13 Floor, Eastface, Behind Maruti, Bopal Ambli Road, Ambli, Daskroi, Ahmedabad – 380058, Gujarat, India
GSTIN: 24AAICH2589N1Z0
Customer Support Email: support@delmarin.in
Customer Support Number: +91 73146 26906
2. INFORMATION WE COLLECT
We may collect the following categories of information:
Personal Information
● Full Name
● Mobile Number
● Email Address
● Shipping Address
● Billing Address
● PIN Code
● Order History
Transaction Information
● Payment Method
● Payment Status
● Order Value
● Refund Information
Note: Delmarin does not store complete debit card, credit card, banking credentials, UPI PINs, CVV numbers, or payment passwords.
Device and Technical Information
● IP Address
● Browser Type
● Device Information
● Operating System
● Website Usage Data
● Referral Sources
● Session Information
Marketing Information
● Wishlist Activity
● Product Preferences
● Shopping Behaviour
● Survey Responses
● Customer Reviews
3. HOW WE COLLECT INFORMATION
We collect information when you:
● Create an account
● Place an order
● Subscribe to newsletters
● Contact customer support
● Participate in promotions
● Submit reviews or feedback
● Browse our website
● Interact with advertisements
● Engage with social media campaigns
We may also collect information through cookies, pixels, analytics tools, and advertising technologies.
4. PURPOSE OF COLLECTION
We use your information to:
Order Processing
● Process orders
● Deliver products
● Manage returns
● Process refunds
● Provide customer support
Account Management
● Create and maintain user accounts
● Verify customer identity
● Prevent fraud
Communication
● Send order confirmations
● Shipping notifications
● Return updates
● Service-related communications
Marketing and Personalization
● Provide personalized recommendations
● Send promotional offers
● Improve customer experience
● Conduct customer surveys
Business Operations
● Improve website functionality
● Analyze performance
● Develop new products and services
● Enhance security systems
5. COOKIES AND TRACKING TECHNOLOGIES
Delmarin uses cookies and similar technologies to:
● Improve website performance
● Remember customer preferences
● Enable shopping cart functionality
● Analyze traffic patterns
● Measure advertising effectiveness
● Personalize user experiences
Third-party services may place cookies on your device including:
● Google Analytics
● Meta Pixel
● Shopify Services
● Advertising Partners
● Payment Gateway Providers
You may disable cookies through your browser settings; however, certain website functions may become unavailable.
6. MARKETING COMMUNICATIONS
By providing your contact information, you consent to receive:
● Promotional emails
● SMS communications
● WhatsApp notifications
● Product recommendations
● Marketing campaigns
● Exclusive offers
You may opt out at any time by:
● Clicking the unsubscribe link
● Contacting customer support
● Updating account preferences
7. SHARING OF INFORMATION
We do not sell your personal information.
We may share information with trusted third parties including:
Service Providers
● Shipping partners
● Warehousing partners
● Customer support providers
● Technology vendors
Payment Providers
● Banks
● Payment gateways
● UPI service providers
● Fraud prevention systems
Marketing Platforms
● Meta
● Advertising partners
● Analytics providers
Legal Authorities
Information may be disclosed when required:
● By law
● Court orders
● Government requests
● Regulatory requirements
● Fraud investigations
8. DATA SECURITY
We implement commercially reasonable security measures including:
● Secure server environments
● Encryption technologies
● Access controls
● Internal security procedures
● Fraud monitoring systems
While we strive to protect your information, no system can guarantee absolute security.
9. DATA RETENTION
We retain personal information for as long as necessary to:
● Fulfil orders
● Comply with legal obligations
● Resolve disputes
● Enforce agreements
● Prevent fraud
Information may be retained even after account closure where legally required.
10. CUSTOMER RIGHTS
You may request to:
● Access your information
● Correct inaccurate information
● Update personal details
● Delete eligible information
● Withdraw marketing consent
Certain information may be retained where required by applicable law.
11. CHILDREN'S PRIVACY
Delmarin does not knowingly collect personal information from individuals under the age of 18.
If we become aware that such information has been collected, we will take reasonable steps to delete it.
12. THIRD-PARTY LINKS
Our website may contain links to external websites.
Delmarin is not responsible for:
● Privacy practices
● Content
● Security
● Policies
of third-party websites.
Users should review the privacy policies of those websites independently.
13. SKINCARE AND HEALTH INFORMATION
Customers may voluntarily provide information regarding:
● Skin concerns
● Product preferences
● Wellness goals
● Feedback on product usage
Such information is used solely to improve customer experience and product recommendations.
Delmarin does not use customer information to make medical diagnoses or provide medical treatment.
14. FUTURE SERVICES
This Privacy Policy shall also apply to future Delmarin services including:
● Mobile Applications
● Loyalty Programs
● Referral Programs
● Subscription Services
● Membership Programs
● Marketplace Services
● Affiliate Programs
Additional privacy notices may apply to specific services.
15. INTERNATIONAL DATA TRANSFERS
Although Delmarin currently operates within India, certain technology providers, analytics providers, cloud services, and advertising platforms may process information outside India.
By using our services, you consent to such processing where legally permissible.
16. CHANGES TO THIS PRIVACY POLICY
Delmarin reserves the right to update this Privacy Policy at any time.
Changes become effective immediately upon publication on the website.
Customers are encouraged to review this page periodically.
17. CONTACT INFORMATION
For questions, concerns, or privacy-related requests, please contact:
HELVIION WELLNESS PRIVATE LIMITED
Email: support@delmarin.in
Phone: +91 73146 26906
Address:
13 Floor, Eastface, Behind Maruti, Bopal Ambli Road, Ambli, Daskroi, Ahmedabad – 380058, Gujarat, India
18. GOVERNING LAW
This Privacy Policy shall be governed by the laws of India.
Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat, India.