Terms & conditions
TERMS & CONDITIONS
Welcome to Delmarin ("Website"), owned and operated by HELVIION WELLNESS PRIVATE LIMITED ("Company", "Delmarin", "we", "us", "our").
By accessing, browsing, or using this Website and purchasing products from us, you agree to be bound by these Terms & Conditions ("Terms"). If you do not agree with any part of these Terms, please discontinue the use of our Website immediately.
1. COMPANY INFORMATION
Legal Entity Name: HELVIION WELLNESS PRIVATE LIMITED
Registered Address:
13 Floor, Eastface, Behind Maruti, Bopal Ambli Road, Ambli, Daskroi, Ahmedabad – 380058, Gujarat, India
GSTIN: 24AAICH2589N1Z0
Customer Support Email: support@delmarin.in
Customer Support Number: +91 73146 26906
2. ELIGIBILITY
By using this Website, you represent and warrant that:
● You are at least 18 years of age.
● You have the legal capacity to enter into a binding contract.
● The information provided by you is accurate and complete.
● You will use the Website in accordance with applicable laws and regulations.
3. PRODUCTS AND SERVICES
Delmarin offers skincare, beauty, wellness, and related products for sale within India.
We reserve the right to:
● Modify, discontinue, or replace any product without prior notice.
● Limit quantities available for purchase.
● Refuse service to any customer at our sole discretion.
● Cancel orders due to stock unavailability, pricing errors, technical issues, or suspected fraudulent activity.
4. PRODUCT INFORMATION DISCLAIMER
We strive to provide accurate descriptions and images of our products. However:
● Product images are for illustrative purposes only.
● Actual product packaging, color, appearance, and labeling may vary.
● Product specifications may change from time to time without prior notice.
● We do not guarantee that product descriptions, images, pricing, or other content are error-free.
5. SKINCARE RESULTS DISCLAIMER
Individual results may vary significantly based on:
● Skin type
● Age
● Lifestyle
● Existing skin conditions
● Environmental factors
● Consistency of product usage
Delmarin does not guarantee any specific outcome, result, improvement, or transformation from the use of its products.
6. MEDICAL DISCLAIMER
The products sold through Delmarin are cosmetic and wellness products only.
They are not intended to:
● Diagnose any disease
● Treat any disease
● Cure any disease
● Prevent any disease
Customers with known allergies, sensitivities, skin conditions, or medical concerns should consult a qualified healthcare professional before using any product.
Delmarin shall not be responsible for allergic reactions, skin sensitivities, or adverse effects resulting from improper use or individual biological responses.
7. ACCOUNT REGISTRATION
You may create an account to access certain services.
You agree to:
● Maintain accurate account information.
● Keep login credentials confidential.
● Accept responsibility for activities conducted through your account.
We reserve the right to suspend or terminate accounts found to be involved in fraudulent, abusive, or unlawful activities.
8. PRICING AND PAYMENTS
All prices displayed on the Website are in Indian Rupees (INR).
We accept payment through various methods including:
● UPI
● Credit Cards
● Debit Cards
● Net Banking
● Wallets
● Other approved payment methods
We reserve the right to:
● Correct pricing errors.
● Modify prices without prior notice.
● Cancel orders resulting from incorrect pricing or technical issues.
9. ORDER ACCEPTANCE
An order placed by you constitutes an offer to purchase products.
Order confirmation does not guarantee acceptance.
We reserve the right to:
● Reject orders.
● Limit quantities.
● Verify customer information.
● Cancel suspicious or fraudulent transactions.
10. ORDER CANCELLATION
Customers may request cancellation of an order before it has been shipped.
Once an order has been dispatched, cancellation requests may not be accepted.
Refunds for eligible cancellations shall be processed to the original payment method used during purchase.
11. SHIPPING AND DELIVERY
Delmarin partners with reputable logistics providers across India.
While we aim to deliver products within industry-standard timelines:
● Delivery timelines are estimates only.
● Delays may occur due to weather conditions, strikes, natural disasters, government restrictions, transportation disruptions, or other circumstances beyond our control.
Risk and ownership of products pass to the customer upon successful delivery.
12. RETURNS
Customers may request returns within seven (7) days from the date of delivery.
Returns may be accepted in cases including:
● Damaged products
● Defective products
● Incorrect products delivered
● Other eligible circumstances as approved by Delmarin
To qualify for return:
● The product must be returned in its original condition.
● Original packaging, labels, and accessories must be intact.
● The product should not be intentionally damaged or tampered with.
Delmarin reserves the right to request photographs, videos, or additional evidence before approving a return request.
13. NON-RETURNABLE ITEMS
Returns may not be accepted for:
● Opened products
● Used products
● Products damaged due to customer misuse
● Products without original packaging
● Promotional items
● Complimentary gifts
● Products specifically marked as non-returnable
14. REFUNDS
Upon receipt and verification of the returned product:
● Refunds shall be initiated within 24 hours.
● The credited amount may reflect in the customer's account within 3–5 business days depending upon the payment provider or banking institution.
Delmarin shall not be responsible for delays caused by banks, payment gateways, or financial institutions.
15. NO EXCHANGE POLICY
Delmarin currently does not offer product exchanges.
Customers may utilize the return process where applicable under the Return Policy.
16. INTELLECTUAL PROPERTY RIGHTS
All content available on this Website including:
● Brand name
● Logos
● Trademarks
● Product images
● Videos
● Graphics
● Designs
● Website layout
● Product descriptions
● Marketing materials
● Text content
are the exclusive property of HELVIION WELLNESS PRIVATE LIMITED and are protected under applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, published, or commercially exploited without prior written consent.
17. PROHIBITED ACTIVITIES
Users shall not:
● Engage in fraudulent transactions.
● Submit false claims.
● Misuse promotional offers.
● Attempt unauthorized access to the Website.
● Interfere with Website operations.
● Use automated tools to scrape data.
● Copy content without authorization.
● Upload malicious software or harmful code.
18. FRAUD PREVENTION
Delmarin reserves the right to:
● Refuse service.
● Restrict account access.
● Cancel orders.
● Block customers.
● Reject return requests.
in cases involving:
● Suspected fraud
● Chargeback abuse
● Excessive returns
● Promotional misuse
● False claims
● Suspicious purchasing behavior
19. USER-GENERATED CONTENT
Any reviews, feedback, testimonials, comments, photographs, or content submitted by users may be used by Delmarin for marketing, promotional, advertising, and business purposes without additional compensation.
By submitting content, you grant Delmarin a perpetual, royalty-free, worldwide license to use such content.
20. LIMITATION OF LIABILITY
To the maximum extent permitted by law, Delmarin shall not be liable for:
● Indirect damages
● Incidental damages
● Consequential damages
● Special damages
● Loss of profits
● Loss of business opportunities
● Loss of data
arising from the use of our Website or products.
Our total liability shall not exceed the amount paid by the customer for the relevant order.
21. INDEMNIFICATION
You agree to indemnify and hold harmless HELVIION WELLNESS PRIVATE LIMITED, its directors, officers, employees, affiliates, and partners from any claims, liabilities, damages, losses, or expenses arising from:
● Violation of these Terms
● Misuse of products
● Breach of applicable laws
● Infringement of third-party rights
22. PRIVACY
Your use of the Website is also governed by our Privacy Policy.
By using the Website, you consent to the collection, storage, and processing of information in accordance with our Privacy Policy.
23. FUTURE SERVICES
These Terms shall also apply, where applicable, to future offerings including:
● Mobile applications
● Loyalty programs
● Referral programs
● Subscription services
● Membership programs
● Marketplace services
● Affiliate programs
● Multi-brand offerings
Additional terms may apply to specific services.
24. FORCE MAJEURE
Delmarin shall not be liable for failure or delay in performance caused by circumstances beyond its reasonable control, including:
● Natural disasters
● Floods
● Fires
● Pandemics
● Epidemics
● Government actions
● Transportation disruptions
● Labor disputes
● Internet failures
● Power outages
25. DISPUTE RESOLUTION
In the event of any dispute:
- The parties shall first attempt to resolve the matter through good-faith negotiations.
- If unresolved, the dispute shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.
- The seat of arbitration shall be Ahmedabad, Gujarat.
- Proceedings shall be conducted in English.
26. GOVERNING LAW
These Terms shall be governed and construed in accordance with the laws of India.
27. JURISDICTION
Subject to the arbitration provisions above, courts located in Ahmedabad, Gujarat shall have exclusive jurisdiction over disputes arising out of or relating to these Terms.
28. MODIFICATIONS TO TERMS
Delmarin reserves the right to modify, amend, or update these Terms at any time without prior notice.
Updated Terms shall become effective immediately upon publication on the Website.
29. CONTACT US
For any questions regarding these Terms & Conditions, please contact:
HELVIION WELLNESS PRIVATE LIMITED
Email: support@delmarin.in
Phone: +91 73146 26906
Address: 13 Floor, Eastface, Behind Maruti, Bopal Ambli Road, Ambli, Daskroi, Ahmedabad – 380058, Gujarat, India